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ITnetfix Managed IT Services

Managed IT Helpdesk Solution

Cloud Service Management

Managed IT Security

Backup & Disaster recovery

Office Relocation

Onsite & Remote Support

24/7 Monitoring & Reporting

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Client Satisfaction

At ITNetfix we’re dedicated to delivering impeccable service to our clients. When you invest with us, expect top quality from start to finish

Dedicated IT Team

We have an experienced team who are professional and collaborate with you to ensure our services are tailored to suit your specific needs

 

Onsite IT Engineers

We will work with you to ensure that our services meet your needs and if suitable can provide onsite engineers to assist with your IT needs

Ongoing Support

You can rest assured that we will offer ongoing professional and efficient support

Why choose ITnetfix ?

 

 

  • Our support visibility & 24/7 monitoring: We use an interactive cloud based ticketing system, which is easy to use, log faults, monitor service tasks and easy to follow up. With this system our service desk can be integrated with your business needs. We have interactive 24/7 monitoring and reporting system for our customer.

 

  • Faster turnaround: Restoring your IT service is our first priority. We maintain this commitment continuously with our customers.
  • Expert management: An understanding of IT issues and their solutions is key to timely resolution. Our experience and experts provide this.
  • Cost management: Managing IT service and reducing IT operation cost is the goal of every business and our services facilitate this for our customers.
  • Onsite support & remote support: Remote support is fantastic and sometimes it’s handy to have someone onsite to fix the issues. We maintain this standard for our customers constantly.
  • Guaranteed Fix: We act proactively ensure guaranteed service to our customers. Backup, redundancy and workaround are our key elements of providing guaranteed service.

 

The Way We Support

 

  1. Managed IT Services: We have monthly IT support plans to meet a variety of business IT requirements. We provide remote and onsite support – whichever is convenient and feasible for the business and services. We look after day to day job including desktop and server management, updates, general IT support, and so on.
  2. Project: Our projects include small to large setups including office setup, network setup, new server/rack, application, hardware setup, office relocation and any IT infrastructure upgrade.
  3. On Demand Support: Some of our customers only need infrequent IT support. They simply call us and we provide remote remote or onsite support as required.

 

 

Our day to day service to you

 

 

Managed IT Services

  • We provide ongoing day to day support for desktop, laptop, printer, network device
  • Installing, configuring & troubleshooting PC, software and hardware
  • Endpoint security, data Security, cybersecurity and patch management
  • Windows client & Server 2008, 2012, 2016, Office 365, 2010, 2013, 2016 support
  • Wi-fi, internet setup, troubleshooting & fixing slow connections
  • 24/7 monitoring & reporting.

 

 

Network Support & Monitoring

  • Network health checks, design and installation
  • Installing & configuring switches, routers and modems
  • Troubleshooting slow networks and internet connections
  • LAN & WAN setup, maintenance, troubleshooting and support
  • ADSL, NBN, cable internet setup and troubleshooting
  • Site to site, remote access VPN setup
  • PSTN, VOIP network setup & troubleshooting

 

 

Cloud Service Management

  • Microsoft Office 365 implementation, migration & management
  • Google, Microsoft, Dropbox, Onedrive, Sharepoint cloud service management
  • Microsoft Azure or AWS  platform cloud integration with on premises network
  • Cloud file server, security, backup & restoration services
  • Network and server virtualization, monitoring cloud services

 

 

IT Consulting Service

Our IT professionals are available as consultants for your business. You might want some advice on how to set up your networks or information on which machines and software would be most appropriate for your business.

We’re happy to work with you closely to make sure you’re getting the technology and support that your business needs to succeed.