Why ITnetfix

Why choose support from ITnetfix ?

  • Faster turnaround: Restore the IT service is our first priority and we constantly maintaining this commitment with our customer
  • Expert management: Understanding the IT issues and resolve is the key point of resolving IT issues and our experience and expert are continuously maintaining this demand
  • Cost management: Managing the IT service and reducing the IT operation cost is the goal of every business and we are keep doing this to our customer.
  • Onsite support in addition to remote support: Remote support is fantastic and sometimes its handy to have someone onsite to fix the issues and we are maintaining this standard for our customer constantly
  • Our support visibility/system: We are using the interactive cloud based ticketing system which is easy to use, log the fault, issues, easy to follow up. Customer is getting the live update of the ticker

The way we support

  1. Project: Our project include small setup to large setup including office setup, network setup, new server/rack, application, hardware setup, office relocation and anything related to IT
  2. Ongoing support: We provide monthly support to customer based on the customer requirement. We certain number of remote support hour and onsite visit include with those hours. We are looking after day to day job include server management, update, general IT support, and so on
  3. On call Support: Some of our customer they only need IT support once or twice a month or year. Simply they call us and we provide remote support or onsite support as required

Our Recent work

Perigon Recruitment Agency: Itnetfix is supporting Perigon group basic IT needs including network, software, hardware management, procurement management, onsite IT support for last 4 years

Sarah Wynyard

Sydney

Professional Services:  Itnetfix is supporting Merger group basic IT needs including network configuration and management, hardware management, desk relocation for last 3 years

Abiy

Sydney/Hongkong

Real estate Agency: Itnetfix completed recent project include the server, network , remote management setup for Village quay and they are managing ongoing IT support & services for Village Queue for last one year

Raymond

Sydney

Software development: Itnetfix is supporting Prospection basic IT needs including network, software, hardware management, device setup and troubleshoot onsite and remotely for last one year

Stefan

Sydney