Service Package

Get the help you need, when you need it

We have three standard support packages available to accommodate your business needs. Each contains a standard set of services we think will be suited to your business. If your needs differ, we can add and remove services to the packages and provide you a quote. Just give us a call and we can tailor a package for you.

Silver

  • 24/7/365 Monitoring
  • Instant IT Helpdesk
  • Desktop Support
  • IT Security
  • Asset Monitoring
  • Software Licence Monitoring
  • Cloud Service Management
  • Peripheral Support
  • Unlimited Remote Support (Business Hour)

Gold

  • 24/7/365 Monitoring
  • Instant IT Helpdesk
  • Desktop Support
  • IT Security
  • Asset Monitoring
  • Software Licence Monitoring
  • Cloud Service Management
  • Peripheral Support
  • Hardware & Software Installation
  • Backups Services
  • Network Support
  • Unlimited Remote Support (Business Hour)
  • Agreed Onsite Support (Business Hour)
  • Agreed After Hours Support

Platinum

  • 24/7/365 Monitoring
  • Instant IT Helpdesk
  • Desktop Support
  • IT Security
  • Asset Monitoring
  • Software Licence Monitoring
  • Cloud Service Management
  • Peripheral Support
  • Hardware & Software Installation
  • Backups and Disaster Recovery
  • Network Support
  • Server Management
  • Virtualisation Management
  • Procurement Management
  • Unlimited Remote Support (Business Hour)
  • Unlimited Onsite Support (Business Hour)
  • Agreed After Hours Onsite & Remote Support

Custom Package

  • Create your own package plan selecting only the services that you require. We’re happy to supply you with a quote for a tailored plan.
All our packages include:
  • Dedicated account manager
  • Proactive monitoring
  • On-site & remote support
  • Business hours support
  • After hours support available based on the SLA
  • No lock-in contract

Client Satisfaction

At ITNetfix we’re dedicated to delivering impeccable service to our clients. When you invest with us, expect top quality from start to finish

Dedicated IT Team

We have an experienced team who are professional and collaborate with you to ensure our services are tailored to suit your specific needs

 

Onsite IT Engineers

We will work with you to ensure that our services meet your needs and if suitable can provide onsite engineers to assist with your IT needs

Ongoing Support

You can rest assured that we will offer ongoing professional and efficient support